SHIPPING POLICY FOR SANATHAN.SHOP

Thank you for shopping at sanathan.shop. We are committed to providing a smooth and secure shopping experience. Below is our comprehensive Shipping Policy, which complies with all relevant government regulations.

Shipping Destinations: We ship to addresses within India, the Middle East, Europe, and North America. If you are located outside these regions, please contact our customer support team for assistance. Shipping to certain remote areas may be subject to restrictions or additional charges as per local regulations.

Processing Time: Orders are typically processed within 1-2 business days from the date of order placement. During peak seasons, festivals, or special promotions, processing times may be slightly longer. All orders are processed in compliance with Indian laws and regulations, including those related to packaging and labeling.

Shipping Methods: We partner with government-approved and licensed courier services to ensure the safe and timely delivery of your orders. Shipping methods available during checkout are compliant with the latest regulatory standards, including GST (Goods and Services Tax) compliance and adherence to the Consumer Protection Act. Estimated delivery times will be displayed at checkout and are subject to variation based on the destination and selected shipping method. You will receive regular updates on your order status through WhatsApp or SMS or email.

Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. The applicable GST and any other government-mandated charges will be included in the shipping fee, which will be displayed at checkout before you finalize your purchase. From time to time, we may offer free shipping promotions, which will be clearly communicated on our website. Please check our website or contact customer support for more details.

Order Tracking: Once your order is shipped, you will receive a confirmation email or WhatsApp or SMS containing the tracking details. This information allows you to monitor your shipment and view the estimated delivery date. We adhere to all government guidelines on data privacy and protection while handling your personal information.

Delivery: For standard shipping within India, the estimated delivery time is typically 4-5 business days. However, please note that unforeseen circumstances such as customs delays, extreme weather conditions, or public holidays may impact delivery times. These factors are beyond our control, but we will keep you informed of any significant delays.

Undeliverable Packages: If your package is returned to us due to an incorrect address, failed delivery attempts, or other reasons beyond our control, we will contact you to arrange for reshipment. Please note that additional shipping charges may apply for reshipment. We comply with all applicable consumer protection laws regarding undelivered or returned packages.

Shipping Restrictions: Certain products may have shipping restrictions due to government regulations, such as those related to the transportation of religious artifacts, hazardous materials, or items subject to import/export controls. These restrictions will be clearly noted on the product page. Please review the product details carefully before placing your order.

Order Cancellations and Modifications: If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, orders that have already been processed and shipped cannot be canceled or modified. We follow all legal requirements related to order cancellations, including refund policies as per the Consumer Protection Act.

Non-Delivery or Damaged Shipments: In the rare event that your order is not delivered within the estimated timeframe or arrives damaged, please contact us immediately. We will initiate an investigation with the shipping carrier and work to resolve the issue promptly. In case of damage, please retain the original packaging and provide photographic evidence to help us process your claim. We adhere to all government guidelines on compensation and resolution of disputes.

Compliance and Legal Requirements: Sanathan.shop operates in full compliance with all relevant Indian laws and regulations, including the Consumer Protection Act, Goods and Services Tax (GST) laws, and data protection regulations. We ensure that all our shipping practices meet the highest standards of safety, reliability, and transparency.

For any questions or further assistance regarding our Shipping Policy, please contact our customer support team at contact@sriramashray.com or +91 8800139318.

Thank you for choosing sanathan.shop. Your trust and satisfaction are our top priorities!